Order #113490429

[reino]

What is the status of my order?

[customer service]

You order was shipped from 2 different locations, one direct from the manufacturer and the other from an outside vendor. The suppliers provide a shipment confirmation. We will contact them for the shipment tracking and post back as soon as we have updated information on the 2nd package.

Customer Service
AAC/AAP

[reino]

The other half of my order finally showed up after two weeks. The only problem is it is the wrong part. I ordered: Item: DAN:75815-2XQuantity: 1Description: AXLESHAFT ASSEMBLY PASSENGER SIDE - WITH ABS - NO VACUUM DISCONNECT - FACTORY BIG U-JOINT UPGRADE

You sent: A shaft #73898-2X and a separate shaft #43205 which does not have the ABS ring that I need. You also sent a u-joint #5-760X and a dust cover #46849. These are all packaged seperately. This was supposed to be a complete assembly.

[customer service]

Neither Dana/Spicer nor any of our associate distributors have the assembly as a single part number available at this time, but the four individual parts we sent overnight are the correct parts for the assembly, less the reusable ABS collar. There are no alternate parts or assemblies that can be shipped at this time.

If you are unable to use the parts sent to you, please secure them back in their original packaging and shipment box so we can have them picked up by UPS and issue a full credit upon your request.

Customer Service
AAC/AAP

[reino]

Then send me the missing collar that belongs with the assembly.

[customer service]

We have located an ABS tone ring #44646 from Dana/Spicer and have set it to ship overnight. They are closed for shipping today, so it should leave there tomorrow. We will attempt to have it to you on Saturday if possible, or Monday at the latest.

Customer Service
AAC/AAP

[reino]

Thanks.